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The Fat Burnerz Crew are here to ensure that you are satisfied. We want you to love and enjoy your Fat Burnerz purchase. If something isn’t quite right, please let us know. If something is deemed faulty with your purchase, we encourage all customers to contact our team before dispatching any returns. We do not issue refunds on non-faulty items. If you change your mind, based on flavour, incorrect purchase and have opened the product and would like a return due to health and hygiene we cannot accept a return on those items. Any consumable compounds inside the use by date will not be the responsibility of Fat Burnerz. If the products harden, clump or solidify with moisture. We will try our best to work with manufacturers to secure a fair outcome, however, we do not take responsibility for the ingredients, flavours and packaging defaults on items dispatched.

ONLINE RETURNS

What if I simply changed my mind on products I purchased at full price and on sale?

If you opt for a refund, this will be processed via the payment method used at the time of purchase. Please also be aware this will incur a 6% transaction fee in accordance with our terms of use policy. Once an order is placed we automatically submit a shipping label for this product and the customer will also be liable for the cost of shipping on the product once created. For all change of mind purchases, you are able to return your items to your local Fat Burnerz retail store for an exchange or gift voucher only. It is important however that the item(s) and any packaging and ticketing which the goods may have come in/with are in the same condition as when they left the Fat Burnerz warehouse. It is also important that you have a proof of purchase of the goods, clearly identifying that the goods were purchased from www.fatburnerz.com.au. If these conditions are not met, we will unfortunately not be able to provide you with a gift voucher or exchange and no change of mind refunds, exchanges or credit can be provided unless the item(s) are deemed faulty and proof of purchase must be provided.

If you change your mind on any purchases labelled as ‘final sale’, including Fat Burnerz Warehouse sales, we will unfortunately not be able to provide you with a refund, credit or exchange unless the item(s) are faulty.

It is also very important to note that if you purchased goods that were clearly identified as faulty, defective or marked in any way and the reason the goods were faulty, defective or marked in any way was specifically drawn to your attention at the time of purchase by a written notice displayed with the goods (including samples and seconds), the respective defect or mark will be discounted when considering whether or not the product is faulty. Unfortunately, we won’t be able to guarantee your desired exchange item is in stock, so please ensure you record at least 2 products you wish to exchange for and we will do our best to assist.

AFTERPAY

Can I return my Afterpay purchase in store?

Our retail stores do not accept Afterpay returns. Please refer to the online returns policy for further details.

Can I exchange my Afterpay purchase in store?

Our retail stores accept Afterpay exchanges. If you exchange for an item that is more than the original item purchased you will not be able to Afterpay the difference as Australian retail stores do not offer the Afterpay service. The payment difference must be paid in full.

IMPORTANT INFORMATION

Afterpay is an interest-free payment plan option The funds for the first payment must be available on your nominated card at the time of checkout. If you wish to return your goods, complete the online returns process as per the normal returns policy – if eligible for a refund, your initial payment will be returned in full and the remaining payments cancelled at no charge. Returns for purchases made using Afterpay as the payment method can be returned via Fat Burnerz online, using the returns form. When you link your Afterpay account to a debit or credit card, please be aware that standard fees and charges may be applicable. Please refer to your card issuer’s terms and conditions for full details. * If a payment is due from you but not received by Afterpay in accordance with the payment schedule, a $10 late payment fee will be charged, with a further $7 late payment fee added seven days later if the payment remains unpaid. For more information about Afterpay terms and conditions, visit the Afterpay website.

Fat Burnerz RETURNS (THIRD PARTY WEBSITES)

Fat Burnerz products purchased through Third Party Websites, are in accordance with their respective purchase policy, and as such purchased products can only be returned to their original place of purchase. Returns and Exchanges cannot be made in Australian Retail Stores and other Stockists of Fat Burnerz.

If you have purchased from our Fat Burnerz store on via Third Party Websites, please check to see if your item is eligible for return. Return details are listed under the payment section on the product pages of our Third Party Websites. If an item is marked as “No Returns Accepted”, the item cannot be returned for a refund, exchange or gift card (unless an item is deemed to contain a fault). If you are unsure, please don’t hesitate to contact our team at info@fatburnerz.com.au

RETURN OF GIFT WITH PURCHASE OR PROMOTIONAL ITEMS

Should you qualify for a Gift with Purchase upon meeting minimum spend requirements, and you change your mind and your order is returned for a refund or gift voucher, the Gift with Purchase item must also be returned unworn and in original condition, with all tags intact; otherwise the full retail price will be deducted from the refunded amount. There is no exchange of Gift with Purchase items and/or Promotional Products unless the item(s) are faulty. Gift with Purchase items is subject to availability. Subject to any rights you may have at law, they cannot be exchanged, refunded or substituted for a change of mind. Gift with purchases cannot be redeemed for cash and are only available at the time of purchase.

INCORRECT CUSTOMER DETAILS

Should you decide to make a purchase on a family member or friends behalf, please ensure the details listed are checked and confirmed prior to proceeding through to shipping. Our online system applies the shipping address at the customer's request and does not take liability for any returns or losses in the postal system. If your item is incorrectly addressed to an area not currently serviced within Australia your postal fee will still apply.

Upon return of the parcel, our team will contact you and allow you to pay for a further shipping surcharge for re-delivery.

Although we try our best to flag any incorrect addresses we do not hold responsibility for those item(s) shipped incorrectly by the customer. Please check the service regions prior to completion of your parcel(s).

Customers will be responsible for the return shipping and handling charges associated with any returns in the event that the customer wishes to return a product.

You will need to send the original or a copy of your invoice with your order.

In the event that your product is lost in transit, Fat Burnerz will not be held liable and therefore recommends that you send all returns via Registered Post.

Please contact our team before dispatching any items to our facility to ensure we acknowledge the return.

RETURN YOUR ITEMS TO:

ATTN: Returns Department

Fat Burnerz

18/160 Lytton Road

Morningside QLD 4170

Australia

Please Note: Fat Burnerz will not be held responsible if there is a delay in delivery. We ask that you allow 14 business days from the day you return our package for item to be inspected.